Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. Our team will be processing orders between 9:00 AM and 6:00 PM，Monday to Friday (GMT+8).Please inform us within 5 hours of placing the order if you need to cancel it.

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 15 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes
Custom-order or personalised items do not have a right to 15 days refund. All the order from ship from China belongs personalised items.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also not if you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you need to return the goods, please contact our customer service email within 15 days of receiving the goods and explain the reason for the return. If it is our fault, we will provide a return label. If the return is not due to our reasons, the customer is responsible for the return cost. We will arrange a refund for you within 1 to 3 working days after receiving and inspecting the returned goods.Refunds will be returned to the original payment route first, or the customer can provide a new refund method.

The time it takes for the refund to be credited will vary depending on the refund method. Paypal's arrival time is approximately 1 to 5 working days, while credit card's arrival time is expected to be 2 to 5 working days. If there are any issues, please contact us or the corresponding payment method in a timely manner.

Refunds address

US	NDLH-76Y3041 ADD:2720 Pellissier PL Dock#10 Industry（Whittier） CA 90601
UK	Bms Ebike Tech company limited ADD:Unit 1/A , Barking Industrail Park Thames road，Barking，IG110JP
Canada	A907-MK ADD:159 Don Hillock Drive, Unit 1Aurora, Ontario, Canada, L4G 0K2
Europe	Saibaike GmbH ADD: Franz-Rueff-Str. 13 Ellwangen Germany 73479
Australia	JC127Jingo ADD:8/40 Brodie St, Rydalmere, NSW, 2116, AU

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at effivolttech@gmail.com.
Please contact our Customer service at effivolttech@gmail.com to get the return address.

(1) Please print the repair sheet and put it in the box. Please write the order number on the box. If not, we cannot check product details and no refunds.
(2) For safety, please make insulation before returning the battery.
(3) Please do not miss any parts such as charger, key, base, etc.
(4) Please use the original packaging or the suitable box.
(5) Please send us a picture of the battery（containing all parts and packaging）  before shipment.
(6) Please send us the tracking number after sending the goods.
(7) We will give you a refund as soon as we receive your return and check that everything is ok.
(8) If there are missing parts ,or the battery is used or the packaging is not good, we will not refund or partially refund.